30-day problem guarantee
If your order arrives damaged, incorrect, incomplete, or does not arrive at all, tell us within 30 days of delivery and we will resolve it.
Resolution means a replacement or a refund, depending on what makes sense for the situation.
You usually do not need to ship anything back
For low-value items, sending a product back across the world costs more than the product and helps nobody. When the fault is ours or our supplier, we refund or replace without asking for a return.
We may ask for a photo or a short video of the problem. That evidence is what lets us claim against the supplier.
Change of mind
If you simply changed your mind, contact us before the order is dispatched and we will cancel and refund it in full.
After dispatch, a change of mind is handled case by case and may require returning the item.
How refunds are issued
Refunds go back to the original payment method. The provider decides how long it takes to appear on your statement, typically a few business days.